For AV and Event Production Companies
Every Room Issue Reaches the Right Tech in Seconds
Technology, Orchestrated.
Mavcom turns any breakout room into a direct line to your production crew. A tablet on the wall, a live staff queue, precise routing by department and issue, and a response-time report your client will want to see.
Tablet in the room · Alert on the tech's phone · Timestamped report for the client
The Problem
Multi-Day Conferences Break in a Hundred Small Rooms at Once
A mic dies in Ballroom C. A projector loses signal in Breakout 4. The hotel needs to know about a spill. Today that means someone runs to find a radio, guesses who's free, and hopes it gets handled — with no record of how long it actually took.
Mavcom replaces the guessing with a system: the room reports the problem, the right person is notified immediately, and every step is timestamped for the report you hand your client afterwards.
Capabilities
Everything a Production Team Needs to Run the Room Floor
Room Tablets
A simple, high-contrast tablet mounted in every room. No login, no app — just tap what's wrong.
Live Staff Queue With Escalation
Requests land instantly with on-shift staff. Unacknowledged requests escalate automatically so nothing sits unseen.
Precise Routing
Route by department, issue type, and room, so audio problems reach audio techs and facilities issues reach the right contact — every time.
External Contacts
Loop in hotel facilities, catering, or other outside vendors directly, without leaving your production team's workflow.
Response-Time Reporting
Every request is timestamped from report to acknowledgement to resolution — the evidence your client relationship runs on.
Repeat-Failure Visibility
Spot the room or issue that keeps coming back before your client does, and fix it for the next session.
Process
How It Works
- 01
Mount a Tablet
One tablet goes up in each breakout room, paired to your event in minutes.
- 02
Tap What's Wrong
Anyone in the room taps the issue — no training required.
- 03
The Right Tech Is Notified
Routing sends it to the on-duty person for that department and room, in seconds.
- 04
Acknowledge and Resolve
Staff acknowledge from the queue, head over, and mark it resolved.
- 05
Client Report
Response times and repeat issues roll up into a report you can hand your client.
Who It's For
Built for AV and Event Production Companies
If you run the technical production for multi-day conferences — general sessions, breakouts, and everything between — Mavcom is built around how your crew actually works the floor: shift changes, dozens of simultaneous rooms, and a client who wants to see that their event ran smoothly.
Curious what your rooms would see? Try the Live Room Screen.
Ready to See It Running Your Rooms?
Explore the room tablet yourself, or sign in to the admin console to set up your next event.